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Privacy Policy

PRIVACY POLICY That Doll Nottingham Effective Date: 4 March 2026

That Doll Nottingham ('we', 'us', or 'our') is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, contact us, or book our services.

We are based at 116 Hucknall Rd, Nottingham, NG5 1AD, UK and operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

Personal Information You Provide

  • Your name

  • Email address

  • Phone number

  • Appointment or booking details

  • Any information you share with us via email, phone, or Instagram DMs

Information Collected Automatically

If you visit our website, we may automatically collect:

  • IP address and browser type

  • Pages visited and time spent on the site

  • Referring website or source

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage bookings and appointments

  • To respond to your enquiries and communications

  • To send appointment reminders or follow-up messages (where applicable)

  • To improve our services and website experience

  • To comply with legal obligations

We will not use your data for unsolicited marketing without your explicit consent.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract performance – to fulfil a booking or service you have requested

  • Legitimate interests – to manage our business operations and respond to communications

  • Legal obligation – where required by law

  • Consent – where you have given us explicit permission (e.g. marketing communications)

4. How We Share Your Data

We do not sell, rent, or trade your personal information to third parties.

We may share your data with:

  • Service providers who assist in operating our business (e.g. booking systems, payment processors), who are bound by confidentiality obligations

  • Regulatory authorities or law enforcement if required by law

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking and transaction records are typically retained for 6 years in line with HMRC guidance.

6. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access – request a copy of the personal data we hold about you

  • Right to rectification – request correction of inaccurate data

  • Right to erasure – request deletion of your data (subject to legal obligations)

  • Right to restriction – request we limit how we process your data

  • Right to data portability – request your data in a portable format

  • Right to object – object to processing based on legitimate interests

  • Right to withdraw consent – where processing is based on consent

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website or communications may contain links to third-party websites (including Instagram). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us directly if you have any concerns about data security.

10. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe we have received data from a minor, please contact us immediately and we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:

That Doll Nottingham 116 Hucknall Rd, Nottingham, NG5 1AD, UK Email: lashdollnottingham@mail.com Phone: 07871 311 650 Instagram: Via DM for a fast response

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

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